Preparing a Car Rental Deposit Complaint in Dubai

Information to put in one place

• The rental company's correct trading and contact details.
• The rental agreement and relevant deposit terms.
• Evidence of the deposit payment or card hold.
• Vehicle-return evidence and final invoice.
• Any promised release or refund date.
• Emails, messages and a record of follow-up attempts.
• Each stated deduction and the supporting information supplied.
• The current bank or card transaction state.

Write a factual timeline

List dated events in order: booking or collection, deposit taken, vehicle returned, invoice received, refund or release promised, follow-ups made and amounts returned. Separate what a document shows from what you believe happened.

State the unresolved point clearly

Explain the original deposit, the amount returned, any stated deductions and the remaining balance. If processing may still be underway, consult the refund timing guide. If a deduction is disputed, list the company's explanation and your relevant evidence without making unsupported legal conclusions.

Check the official route before submitting

Official procedures, eligibility and document requirements can change. Verify the current service and jurisdiction before acting. DepositBack helps you organize your own case; it does not file the complaint, contact the rental company or represent you.