Card hold
A pending authorization may look different from a completed charge.
DUBAI CAR RENTAL DEPOSIT CHECK
Car rental deposit not returned in Dubai?
Check your case in about 3 minutes. Understand whether you're dealing with a card hold, a delayed refund or a disputed deduction — and see what evidence you may need next.
Independent self-help service. Not affiliated with the Government of Dubai, DET, any rental company, bank or payment network.
THE FIRST QUESTION
Not sure what happened to your security deposit?
A rental company may describe a transaction as “released”, “refunded” or “pending” while your banking app shows something different. Deductions for damage, fines, Salik, fuel or other charges can make the situation even harder to understand.
DepositBack helps you organize the facts before you decide what to do next.
Delayed refund
A promised release and a visible bank refund are not always the same event.
Deduction dispute
Partial returns and stated charges need a clear evidence trail.
FREE FIRST STEP
Start with a free case check
Turn a confusing transaction into a short, structured view of what you know and what may be missing.
- 01Identify the current payment/deposit state
- 02See which evidence you already have
- 03Find missing documents
- 04Build a clear timeline
- 05See the next procedural step to consider
- 06Create a structured case pack if you need one
A CLEARER PROCESS
From scattered evidence to a clear case
Check
Answer questions about your rental, deposit and transaction.
Organize
Add documents and review every extracted fact before confirming it.
Prepare
If your case is ready for action, create a structured recovery or evidence pack.
START WITH WHAT EXISTS
Use what you already have
Rental agreementReturn proofFinal invoiceBank screenshot or statementEmailsWhatsApp messagesDeduction explanationRelevant vehicle photos
You don't need every document to start.
CLEAR BY DESIGN
DepositBack is not the official complaint service.
Consumer complaints through Dubai Consumer Rights are free. DepositBack charges only for optional preparation and organization of your case materials.
You can always use the official consumer complaint service directly.
CHOOSE ONLY IF USEFUL
Start free. Prepare more only if you need it.
FREE
Case Check
Understand your case state and missing evidence.
RECOVERY PACK
Recovery Pack
Organize a straightforward delayed-deposit case.
FULL EVIDENCE PACK
Full Evidence Pack
For deductions, partial refunds or cases requiring a more detailed evidence record.
No subscription. No recovery fee. No percentage of your deposit.
START WITH CLARITY
Find out what state your deposit case is in.
Start with the free check. Payment is only offered if a case pack is relevant to your situation.
Check my deposit — free