PURCHASE SUPPORT

Refund & Cancellation Policy

This policy applies to DepositBack's one-time digital case-preparation services. It does not limit any mandatory consumer rights that apply to your purchase.

How to make a request

Email support@depositcase.com and state whether you are requesting a cancellation, refund or correction. Include the email used for delivery, your case or order reference if available, the purchased pack and a brief explanation. Do not send a full card number, CVV, PIN, bank login or other banking credentials.

Before preparation starts

If you ask to cancel before preparation has started, DepositBack will normally cancel the order and request a full refund through the appropriate original or provider payment route, where that route supports refunds.

After work has started

If preparation or quality checking has started, contact support promptly. DepositBack will review the work already performed, the reason for the request and whether the service can be corrected or completed. Depending on those circumstances and applicable consumer rights, the response may be a correction, completion of the service, or a full or partial refund. A request is not rejected automatically merely because work has started.

Delivery issues and corrections

If a pack is missing, cannot be accessed or does not reflect the information you confirmed, contact support so DepositBack can investigate, redeliver it or correct the preparation as appropriate. The Full Evidence Pack includes one correction request after initial delivery.

When DepositBack cannot provide the service

If DepositBack cannot provide the purchased preparation service, the order will be cancelled and the amount paid for that service will be refunded through the appropriate payment route.

Duplicate or incorrect payments

Report a suspected duplicate charge or incorrect payment amount with the order reference and non-sensitive payment details such as the date, amount and currency. DepositBack will check the order records and, where a payment should be returned, request the refund through the appropriate original or provider payment route.

When returned funds appear

Once a refund is approved and submitted, the time for returned funds to appear can depend on the payment provider, payment method and financial institution. DepositBack does not promise a provider-specific processing time, but support can confirm when the refund request was submitted.